Questions & client care
Know what to expect before cleaning day.
Clear answers, a written scope, and a detailed conversation about your home before work begins.
Your home, your preferences
A detailed care consultation before we clean.
We learn how the home should be handled—not just which rooms are on the list.
Allergies and sensitivitiesKnown allergies, fragrance concerns, pet considerations, and chemical sensitivities.
Approved and prohibited productsA clear do-use and do-not-use list for the cleaning plan.
Appliances, glass, and fine surfacesPreferred products and care instructions for stone, wood, glass, and manufacturer-specific finishes.
Written cleaning profileThe agreed preferences stay with the service scope for future visits.
If a requested specialty product is not part of our normal supplies, the client may be asked to provide it in its original labeled container. Product preferences reduce avoidable exposure but cannot guarantee an allergy-free environment.
Questions, answered
Cleaning details and boundaries.
Need a detail not covered here? Call or text (863) 226-8635.
What is the difference between a Signature Deep Clean and an Estate Detail Clean?
A Signature Deep Clean adds baseboards, trim, reachable fans and vent covers, cabinet fronts, and buildup-prone areas. The Estate Detail Clean goes farther into hidden areas, reachable cabinet tops, and behind one safely movable freestanding refrigerator and range when conditions permit.
Does recurring care require an initial deep clean?
Yes. The initial deep clean establishes the home’s maintenance standard before weekly or biweekly service begins. Recurring visits then follow the written plan with a rotating detail focus.
Will you move my refrigerator or stove?
Only one freestanding refrigerator and range that can be moved safely without risking the floor, appliance, water line, gas connection, or electrical connection. Built-in or unsafe-to-move appliances are cleaned in place.
Do you clean air vents?
We clean accessible supply and return vent covers and surrounding surface dust. Interior ductwork and HVAC-system cleaning are not included.
Are dishes, laundry, and bedding included?
They are not included in a base cleaning. Optional dishes, laundry, bedding, or added cleaner-hours are available only when arranged and approved. Premium Recurring Care may include up to one shared cleaner-hour for approved household assistance as stated in the service plan.
How is carpet shampooing priced?
Carpet cleaning is based on the measured carpet square footage actually cleaned, not room count. Furniture moving, rapid-dry air movers, and stain or odor treatment are separate charges approved before service.
Can carpet care be added to another service?
Yes. It may be added to residential, deep, estate, construction, move-in, move-out, eviction, or short-term rental cleaning, or scheduled alone.
Does construction cleaning include hauling debris?
Normal cleaning dust and debris are included according to the quote. Large construction debris, hazardous materials, or major haul-away work requires separate evaluation and pricing.
What is included in attic or garage cleanouts?
The approved quote identifies what will be bagged, removed, swept, cleaned, hauled, and disposed of. Mold, pests, asbestos, fuel, chemicals, biohazards, and prohibited disposal items are not included unless separately evaluated and accepted.
How is chandelier cleaning handled?
Chandelier work is quoted according to fixture size, material, condition, height, and access. High-access work is evaluated before scheduling. Electrical repair and unsafe disassembly are not included.
How is the final price determined?
Pricing depends on square footage, kitchens and bathrooms, condition, access, service level, measured carpet area, contents, cleanout volume, and approved specialty add-ons. You approve the written quote before work begins.
Is Cypress a live-in or open-ended maid service?
No. Cypress is a scheduled in-and-out cleaning service. The team completes the written scope and leaves when the approved work is finished.
Still have a question?